There are certainly a few things that come to mind when one thinks of a plumber…and let’s face it, they aren’t always the most flattering. I feel that one of the biggest misconceptions in the plumbing industry is that all plumbers are the same. More specifically, a lot of people think that all local plumbing companies operate in the same manner. But here at Roger’s Plumbing, we aim to set ourselves apart in more than one way.
Simply put, we try to offer better, more encompassing services. I aim to do this through communication, not only here in our offices, but also with our customers. I feel that open and honest communication is always essential to help make all parties happy. We also focus a lot on our diagnoses. I always stress to my staff that one of the most important aspects of the job is to give our customers a thorough and honest diagnosis. To help ensure that this happens, we evaluate our homeowners’ entire systems at no charge.
Aside from communication and diagnosis, we value prevention. We want to make sure that we fix everything right the first time, and take necessary measures to help keep our customers’ systems running as long as possible before having to call us again.
I’d say a lot of people think that plumbers are just there to fix
leaks and make things right again – and that IS part of the job.
But in valuing prevention, we become a greater asset when it comes to
treating our customers’ homes as though they were our own.
No cracks, now, but all plumbers are NOT the same!